Stakeholder Communication Channels and Concerns
| Stakeholders | Concerns | Communication Channels / Frequency | 2024 Communication Achievements | Responsible Person / Contact Information |
|---|---|---|---|---|
| Shareholders / Investors |
• Ethical and Integrity-based Management • Customer Service and Management • Information Security and Customer Privacy • Operational Performance • Procurement Practices |
• Shareholders Meeting and Annual Report Information/ Annually • Institutional Investor Conferences/ Ad Hoc • Revenue Announcements/ Monthly • Company Website/ Real-time • Market Observation Post System/ Real-time • Investor-exclusive mailbox / Real-time |
• The shareholders' meeting was held on May 30, 2024 , where the latest operational and financial status of the company was reported to the shareholders. The attended shares accounted for 79.55% of the total issued shares.and the related tasks were implemented according to the resolutions of the shareholders' meeting.
• A shareholder Q&A mailbox is set up, and dedicated personnel are available to answer shareholder inquiries. • Announcements on public information observation, monthly revenue announcements, and financial information disclosures. • May 15, 2024 held Investor conference. • Ad-hoc corporate visits and teleconferences. • In August 2024, the 2023 Chinese version of the Sustainability Report will be published electronically on the company's website and the public information observation station. |
• Investor contact：Director Lin • Email：amy.lin@jiuhan.com.tw • Phone：03-5326677 • Stock agency：Fubon Securities Co., Ltd. Stock Agency Department • Phone：(02)2361-1300.
|
| Supplier |
• Training and Education • Procurement Practices • Workplace Health and Safety • Employee diversity and human rights protection • Ethics and business integrity |
• Toolbox meetings and occupational safety education training / Real-time • Vendor visits or calls / Irregular • Supplier evaluation / Once a year |
• Focus on labor safety management, adoptingPDCAmanagement mechanism, and implementing various safety and health plans, 2024 with no major industrial safety incidents throughout the year. • Conduct evaluations of major trading vendors annually. |
• Supplier contact：Vice President Huang • Email：j3992@ms22.hinet.net• Phone：03-5326677
|
| Client |
• Training and Education • Workplace Health and Safety • Operational Performance • Ethics and Integrity in Business • Information Security and Customer Privacy |
• Customer Visits / Irregular Intervals • Daily Communication via Email and Phone / Real-time • Project Meetings / Real-time |
• Reply to customer emails daily to maintain good interaction, and address any quality issues immediately to ensure quality control. • Conduct annual customer satisfaction surveys, with the 2024 survey scoring an overall average of 91.4 out of 100.. |
• Customer Contact：Manager Wang • Email：j3992@ms22.hinet.net • phone：03-5326677
|
Employee |
•Occupational Health and Safety• Information Security and Customer Privacy• Operational Performance• Labor Relations• Training and Education |
• Labor-Management Meeting/ Quarterly•Employee Welfare Committee/ Quarterly• Assessment and evaluation/ Annually• Educational training/ Irregularly• Inter-departmental communication meetings/ Weekly• Employee complaints and reporting channels / Instantaneous |
• 2024 Annual labor-management meetings held4times, facilitating two-way communication between labor and management, ensuring employee rights are protected.• 2024 Annual convening4Meetings of the Welfare Committee, focusing on employees' benefits and well-being.• Weekly departmental communication meetings.• The official website bulletin, complaint hotline, and dedicated email provide channels for employee communication, 2024 No complaints were received throughout the year.• A total of 808 hours of training were conducted, with an average of 7 hours of training per person. |
• Employee contact：Vice President Xie• Email：lin.amy@jiuhan.com.tw• phone：03-5326677 |
| Government / Regulatory Authority |
• Ethics and Integrity in Business Operations • Regulatory Compliance • Workplace Health and Safety • Information Security and Customer Privacy • Employer-Employee Relations |
• Participation in regulatory briefings, seminars, and trade associations / Ad hoc • Cooperation with official documents and government directives / Immediate • Company financial reports and major announcements / Real-time |
• Provide relevant reports or responses periodically as required by government regulations. • Understand and implement government policies through trade association organizations. |
• Regulatory Authority Contact: Director Chen • Email：e11214@jiuhan.com.tw • Phone：03-5326677 |